Local team · home visits · TM
Telemedicine consultation in Da Lat
A video consultation is often the most sensible first step, even in a city where our own doctors live and can come to you. One of our doctors can be looking at your symptoms, your medicine packets and your rash this afternoon, and together we can decide whether you need a visit at home, the hospital, or simply time. We are glad to speak with you in English, Japanese, Korean, Chinese, Russian or Vietnamese.
What it is good for: deciding whether this is a hospital problem or a watch-and-wait problem, reading test results you already hold, adjusting a treatment that is not working, and writing a prescription where one is indicated. What it cannot do: listen to a chest, press on an abdomen, run a dengue test, or see the thing you did not point the camera at. The doctor will tell you which side of that line you are on, and neither the call nor this page is a substitute for an examination.
Areas we go to most
Hoa Binh Square · Xuan Huong Lake · Tran Hung Dao · Trai Mat
Half the calls from this plateau are about breathing, and the altitude muddles the picture. A doctor on video asks about the walk up your own stairs rather than about the view, because that answer separates thin air from a chest that needs listening to.
Sometimes the right answer after a call is a taxi to the hospital rather than a doctor at your door. Knowing which of those you need, quickly and calmly, is worth the call on its own.
Bring the box, not the name. Pharmacies in Vietnam stock generics under labels that look nothing like what you were handed at home, and a photograph of the packet settles in moments what a conversation can argue about for a while.
Results from a laboratory in this town come back in Vietnamese against local reference ranges. Reading those back to you in English is unglamorous, and it is a large part of what these consultations actually do.
What is included
Quite often the outcome is that nobody has to travel anywhere, and that gets said out loud rather than turned into a booking
A camera cannot feel an abdomen, listen to a chest or read a blood pressure, so some calls end with a request to be examined in person
It earns its place for reading a result you were handed somewhere else, a second view on a treatment plan, or working out whether you are fit to fly
A written summary follows in whichever language the call was held in, which is the thing an insurer or the next clinician asks to see
It is the wrong tool for an emergency: chest pain, breathlessness, bleeding that will not stop or a collapse means going straight to 115 or the nearest emergency department
Questions we are asked
Questions we are asked
Can a video consultation get me a prescription here?
A doctor can prescribe where the assessment they are able to make supports it, and will decline when it does not — antibiotics for a cough nobody has listened to are not a favour. You take the prescription to a pharmacy in town; we are not in the business of selling medicine.
What happens if the doctor thinks I should go in?
They say so directly, name what you should tell the hospital, and write it down for you to carry. For chest pain, severe breathlessness, a fever with confusion, or a child who will not drink, do not spend the time on a call at all — 115 and the nearest emergency department.
Which languages can I book the call in?
We are glad to help in English, Japanese, Korean, Chinese, Russian and Vietnamese. Please tell us which language you prefer when you book, so that the right colleague can take your call.
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Telemedicine consultation in Da Lat
Hoa Binh Square · Xuan Huong Lake · Tran Hung Dao · Trai Mat